Shipping Policy

We Mainly ship to the United States, Germany, As for other Countries,we can delivery also. Free Shipping On All Orders! You can select the destination country at the checkout page when filling in the shipping address. You will then see if this product can be delivered to that destination country.

Shipping Method

Free shipping - When the package arrives in your country, it will be delivered by your country's post office.
Estimated Delivery Time:
- United States: Typically takes 10–15 working days (excluding holidays, Saturdays, and Sundays).
- Germany: Typically takes 7–15 working days (excluding holidays, Saturdays, and Sundays).
- Others: Typically takes 7–20 working days (excluding holidays, Saturdays, and Sundays).

Orders handing time:

1~3 working days (excluded holidays, Saturday & Sunday).

Order Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Almost all your order can be tracked it on https://www.17track.net/en

Holidays Reminder:

During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-5 working days.

Import Duties and Taxes

No Hidden Fees: All import duties and taxes (if applicable) will be the responsibility of the recipient.
In most cases, packages shipped to these countries do not incur additional fees, but specific circumstances may vary based on order content and local regulations.

Customs Regulations

Responsibility Statement: Customers are responsible for checking any potential import restrictions or duties before placing an order. As customs policies can change at any time, we recommend contacting your local customs office for the latest information.
Compliance: All orders must comply with the laws and regulations of U.S. Customs and Border Protection (CBP). Ensure that the items you order meet U.S. import requirements.

Change the Shipping Address

If your order has not shipped yet, you can contact your sales manager to update your desired shipping address in our system. If you contacted us to change your address before shipping and it has not been processed, don't worry, we will re-ship it to the new address.

Shipping Notes:

Delivery times displayed on foxhelmet.com refer to the estimated time it takes for packages to leave our hands.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for DHL/UPS/FedEx/EMS Shipping because signatures are required upon delivery. DHL/UPS/FedEx/EMS can only be delivered to physical addresses. If you really need to ship the package to a PO BOX then you will need to select Free Shipping as the shipping method.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
We ships packages from Xiamen, and operates a return address in Xiamen.
Customers are responsible for providing complete and accurate shipping addresses. We can not make changes to your shipping address once a package has been shipped, and we are not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as “delivered” by shipping companies are considered delivered. we cannot be made liable of non-delivery in this case. You need to claim it by yourself with your local post office.
Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.

Company Address:1104,Citic Huiyang Business Building, Siming District, Xiamen, fujian, 361012, China.

Email: [email protected]

Phone:+86 18850308529

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.