Warranty & Return Policy

Thank you for choosing Urbattery. We are committed to delivering high-quality lithium battery products and providing reliable after-sales support. To ensure your confidence in our products, we offer a 1-year limited warranty and a 30-day return policy.

1-Year Warranty Coverage

• The warranty covers manufacturing defects and malfunctions under normal usage conditions.
• The warranty period begins on the date the customer receives the product.
• Valid claims may be resolved through repair, replacement, or refund depending on the issue.

30-Day Return Policy

• Returns or exchanges can be requested within 30 days of receiving the product.
• Items must be unused, in original packaging, and include all accessories.
• If the return is not due to a product defect, the customer is responsible for return shipping costs.

Warranty Limitations

• Damage caused by misuse, improper installation, overcharging, physical impact, or water exposure is not covered.
• Normal aging or capacity loss over time is considered standard wear and is not covered by the warranty.
• Any modification or disassembly of the battery voids the warranty.
• Photo or video evidence may be required to verify the issue before warranty service is approved.

If you have a warranty request or need technical support, please contact our customer service team by email. We aim to respond within one business day.

Contact Information

Company Address: 1104, Citic Huiyang Business Building, Siming District, Xiamen, Fujian, 361012, China

Email: [email protected]

Phone: +86 188 5030 8529

Office Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (GMT+8, excluding holidays)